I’m sure you are aware that social media is imperative for businesses these days, no matter the size or stature of the company, customers want to see an active presence on sites such as Facebook, Instagram and Twitter.
As a start-up business social media can seem a little intimidating. How are you ever going to stand out from the crowd amongst a sea of hundreds and thousands of other, similar companies within your industry? And can it actually help you to achieve your goals?
Prior to going live on social media it is a good idea to jot down a list of objectives that you hope to achieve with this marketing channel. From improving customer service, to increasing discussion about your brand or product, there aren’t really any wrong answers. Within this strategy it’s also really important to plan what social media channels you’re going to use. Not all social media is right for all businesses. Some companies that are very visual (e.g. food and fashion) will benefit more from platforms such as Pinterest and Instagram whereas some will struggle to populate those channels. Once you have the channels you want to be active in then you can create a content calendar so you know what you are going to be posting or tweeting about in advance, this can be built around campaigns and events.
When it’s time to take the plunge ensuring you have key imagery ready for each of the platforms is key. A bright, eye-catching logo and cover image are so important, particularly for Twitter and Facebook, as the lack of either can give a bad impression to prospective customers. Ensuring that all the imagery is branded is a great way of maintaining consistency and uniformity amongst your social media pages, however this isn’t imperative.
The information you display on your social media pages is entirely up to you, however, the more details about your business that you share, the better. Make sure you display your website URL, a short blurb about your business, your location and your contact information. All of these little information nuggets help build up trust with your prospective customers.
Having an open line of communication with your current customer base and/or prospective future clients is why so many businesses find social media so important for them. Utilising these platforms can also save you a lot of money in regard to a full-time customer service role. Pretty much everyone has access to Facebook these days, and it’s generally their first port of call when they’ve had an overly bad or good experience with a business. So, it’s recommended that you keep a frequent eye on your platforms to pick up any comments, whether they are positive or negative, so you can reply in a timely manner.
Don’t get stuck in a rut when it comes to social media for your company. Make sure you review your strategy on a regular basis, keeping an eye out for developments on each of the platforms that you use, so that you can utilise these advancements. Also, as your business grows, so too will your requirements when it comes to social media. What channels you may have initially disregarded, you may find use for as your company grows.
Most of all, don’t be afraid to experiment. As a start-up, the early stages are all a big learning process, and that counts for social media marketing too, and, you only truly grow by making mistakes and learning from them.